Find a lower publicly available rate on the same hotel, same dates, same room? We'll match it — guaranteed.
At hotelHuddle, we know trust is everything when booking hotels. That's why every booking made through our platform — whether you use our innovative Name Your Price negotiation tool or book instantly through our Agoda partnership — is protected by our Best Price Guarantee.
Here's exactly what that means, what's covered, and how to file a claim if you find a better deal elsewhere.
The Short Version
Book a hotel through hotelHuddle. Find a lower publicly available rate on the same hotel, same dates, same room type within 24 hours? We'll match it.
It's that simple.
Why We Offer a Best Price Guarantee
Hotel pricing is confusing. Rates fluctuate constantly across different booking sites, loyalty programs, and direct hotel channels. Travelers deserve confidence that they're getting the best deal without spending hours comparison shopping.
Our Best Price Guarantee serves two purposes:
- Peace of mind — Book confidently knowing you're protected
- Market accountability — We monitor competing rates to ensure our pricing stays competitive
How to File a Best Price Guarantee Claim
Step 1: Book Through hotelHuddle
Complete your reservation using either:
- Name Your Price — Submit your desired rate and let hotels compete
- Book Now on Agoda — Instant confirmation at Agoda's listed rate
Save your confirmation number.
Step 2: Find a Lower Rate
Search other booking sites (Expedia, Booking.com, Hotels.com, etc.) for the same hotel, same dates, same room type, same booking conditions.
The rate must be:
- Publicly available (not a member-only or loyalty rate)
- Immediately bookable by the general public
- In the same currency
- Found within 24 hours of your hotelHuddle booking
Step 3: Contact Support Within 24 Hours
Email support@hotelhuddle.com with:
- Your hotelHuddle confirmation number
- A screenshot or direct link to the lower rate
- Details of the competing offer (rate, taxes, fees, room type, cancellation policy)
Use the subject line: "Best Price Guarantee Claim"
Step 4: We Verify & Match
Our team verifies the competing rate within 48 hours. If it qualifies:
- Name Your Price bookings: We adjust your reservation to the lower rate or refund the difference
- Agoda bookings: We work with Agoda to process a rate adjustment per their policy
What's Covered (and What's Not)
✅ Qualifies for Price Matching
| Condition | Example |
|---|---|
| Same hotel | Hilton Houston Post Oak, not a different Hilton property |
| Same dates | Check-in June 15, check-out June 17 — exact match |
| Same room type | King bed, non-smoking, city view |
| Same booking conditions | Both prepaid, or both pay-at-hotel; same cancellation policy |
| Publicly available rate | Anyone can book it without membership |
| Major booking sites | Expedia, Booking.com, Hotels.com, Orbitz, etc. |
❌ Does NOT Qualify
| Exclusion | Why |
|---|---|
| Member-only rates | AAA, AARP, senior, military, government, loyalty program rates |
| Package deals | Flight + hotel bundles, car + hotel packages |
| Promo code rates | Rates requiring a discount code or flash sale access |
| Group rates | 10+ room blocks, wholesale rates, corporate negotiated rates |
| Opaque sites | Hotwire, Priceline Express Deals (hotel name hidden until after booking) |
| Rates found after 24 hours | Guarantee window closes 24 hours after your hotelHuddle booking |
Name Your Price vs. Book Now: Both Protected
hotelHuddle offers two distinct booking paths — and both are covered by the Best Price Guarantee.
Name Your Price
How it works: You name the price you want to pay per night. Hotels within 25 miles receive your request and can accept, counter, or decline.
Best for: Flexible travelers who want to potentially save 20-40% off standard rates.
Fee: $2 per request for non-subscribers; free with $4.99/mo subscription.
Guarantee coverage: If a hotel accepts your price but you find a lower publicly available rate within 24 hours, we'll match it. (Note: Name Your Price bookings often already beat public rates, so this is rare.)
Book Now on Agoda
How it works: Instant confirmation at Agoda's listed rate. You're redirected to Agoda to complete the booking, and we earn a small affiliate commission at no extra cost to you.
Best for: Travelers who want certainty and immediate booking confirmation.
Fee: Free to use.
Guarantee coverage: Agoda has its own Best Price Guarantee policy. hotelHuddle bookings made through our Book Now integration are covered, and we'll help you file the claim with Agoda if needed.
Real Example: How a Price Match Works
Scenario: Sarah books a hotel in Las Vegas using hotelHuddle's Name Your Price feature.
-
Books on hotelHuddle: Names $89/night for The LINQ Hotel, June 20-22. A hotel accepts her rate. Total: $178 + $2 fee = $180.
-
Finds lower rate: 3 hours later, she sees the same room (King, non-smoking, same cancellation policy) listed on Expedia for $75/night = $150 total.
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Files claim: Sarah emails support@hotelhuddle.com with her confirmation number and a screenshot of the Expedia rate.
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Verification: hotelHuddle verifies the Expedia rate is legitimate and matches all criteria.
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Resolution: hotelHuddle adjusts Sarah's reservation to the $75/night rate, refunding her $28 (the difference between $89 and $75 × 2 nights).
Sarah's total savings: $28 refund + $2 reservation fee = $30 saved.
Frequently Asked Questions
How long do I have to file a claim?
24 hours from the time of booking. Claims submitted after this window are not eligible.
What proof do I need?
A screenshot or direct link to the lower rate, plus your hotelHuddle confirmation number. The screenshot should show the rate, taxes, fees, room type, and cancellation policy.
How long does verification take?
Typically 48 hours. You'll receive an email update once the review is complete.
What if the lower rate disappears after I submit my claim?
As long as the rate was actively bookable when you filed your claim, you're covered. We take a screenshot at submission time for verification purposes.
Does this apply to Name Your Price bookings?
Yes. However, Name Your Price bookings often already beat public rates by 20-40%, so qualifying claims are rare.
Does this apply to Agoda bookings?
Yes. Agoda has its own Best Price Guarantee, and we'll help you file the claim through their system if needed.
What about rate drops after I book?
Rate fluctuations on hotelHuddle or Agoda after your booking are not covered. The guarantee applies only to lower rates found on competing booking sites within the 24-hour window.
Are group bookings covered?
The Best Price Guarantee applies to individual reservation requests. For group bookings (10+ rooms), contact our group sales team for custom pricing.
What states are excluded?
Due to Seller of Travel regulations, hotelHuddle does not accept bookings from California, Florida, Hawaii, Iowa, or Washington. The guarantee applies to all eligible bookings in states where we operate.
The Bottom Line
We stand behind our pricing. Whether you choose to name your price and let hotels compete, or book instantly via Agoda, you're protected by our Best Price Guarantee.
Book confidently. Save confidently. Travel confidently.
Have questions? Contact our support team at support@hotelhuddle.com or visit our help center for more information.
Last updated: June 10, 2026
